Conflict Resolution & Mediation

Both conflict resolution and mediation are methods for addressing disputes, but they differ in structure and approach.

Conflict Resolution

Conflict resolution refers to a broad set of strategies used to resolve disagreements between individuals or groups. It involves:

• Identifying the root cause of the conflict

• Communicating openly to understand each side’s perspective

• Finding common ground to develop mutually beneficial solutions

• Using negotiation skills to reach an agreement

Common conflict resolution techniques include:

• Active listening (showing empathy and understanding)

• Compromise (each party makes concessions)

• Collaboration (working together to find a win-win outcome)

• Setting clear boundaries to prevent future disputes

Mediation

Mediation is a structured form of conflict resolution where a neutral third party (the mediator) helps disputing parties communicate and reach a voluntary agreement. The mediator does not take sides but facilitates discussion to help:

• Clarify issues and misunderstandings

• Encourage respectful communication

• Guide the parties toward an acceptable resolution

Mediation is commonly used in:

• Legal disputes (divorce, custody, business conflicts)

• Workplace conflicts

• Family disagreements

• Community disputes