Charles ensures the smooth end-to-end client experience at The Soke in Chelsea. His experience of running a nationwide corporate flu programme during Covid has given him the skillset to oversee the operations of a growing clinical organisation with all its logistical demands.

Charles is an experienced programme director who ensures that clients receive the best care possible while championing mental and physical wellbeing.

Theresa joined The Soke after 15 years of working in a Client Services role within the private mental health sector. During this time, she built up a wealth of knowledge around treatments, modalities, and - most importantly - how to match an individual or family to the appropriate practitioner that suits their needs and preferences, careful to incorporate any other considerations that may be relevant to designing their treatment pathway.

Theresa heads up the Client Service team - the team who are responsible for managing all new enquires and referrals into the service.

Tatiana has previously worked in victim support, helping young children and adolescents by offering emotional support programmes and safeguarding, whilst also liaising with teachers, social workers, parents and care givers.

Tatiana is proficient in assessing complex cases, and offers a reassuring front-line response for clients, engaging clients in considered treatment pathways. She is fluent in Spanish.

Natalie’s career began in social care, providing key support to children and adolescents aged 3 months up to 16 years.  Working in schools, Natalie supported the learning of children with autism, provided guidance for adolescents with emotional behavioural issues and worked with those at risk of exclusion.

Now at The Soke, Natalie manages new client enquiries and bookings, clarifying the process for clients and ensuring that they are matched with the best practitioner for their needs.

Natalie brings with her recent business experience gained across C-suite recruitment, corporate insurance and high-end consumer services, where she developed her passion for customer relationship management.

Ella works within the Client Services team managing new enquiries and bookings, supporting clients in their mental health journey with The Soke.

Ella holds a Bachelor of Health Science majoring in Health Promotion from Massey University in New Zealand, and a certification in Crisis Intervention from CIMA. Prior to joining The Soke, Ella worked with Southern Cross Healthcare, where she collaborated with some of New Zealand’s largest organisations to support employee wellbeing. In this role, she worked closely with organisations to develop mental health training programs and assess employee wellbeing needs, offering tailored recommendations to support clients.

Letitia oversees our client experience and is responsible for ensuring smooth communication between practitioners and clients, securing appointments and making everyone who enters our Chelsea clinic feels welcome. Pivotal in supporting the growth of our administration team, Letitia trains new administrators on all technical and client-centred processes.

With a degree in Business Management, Letitia’s expertise lies in operations, relationship management, sustainability and communications. During two years consulting for a global recruitment firm, Letitia worked with C-Suite and Director level corporate clients, between London and the United States, implementing diversity, equity and inclusion frameworks.

Mercedes oversees the seamless running of Soke Wimbledon, our centre in SW19, managing client relationships, our team of practitioners and the clinic. As an experience project manager, Mercedes brings with her a strong track record of delivering successful outcomes while working across multiple teams. She is especially adept at ensuring that everyone involved with the clinic feels welcome, engaged and heard, while also leading on administration.

Mercedes’ passion for wellbeing is lifelong. Her professional experience within wellbeing developed during her years working withing corporate medical services, occupational health and as Project Manager during the pandemic.

Having previously successfully managed a busy healthcare London clinic for over five years, Kate is renowned for her superb organisational skills and endearing personality.

Kate’s commitment to helping everyone around her is informed by her own personal lived experience navigating mental health. Those who have come to know her, will attest to her ever-evolving approaches in ensuring the comfort and safety of others.

Providing key support to our client administration team, Abby brings with her a wealth of expertise in customer service and team leadership. With over five years’ experience in front-of-house roles, Abby now continues to deliver exceptional care at The Soke clinic in Chelsea. An expert problem solver, Abby is particularly focused on ensuring the comfort and privacy of our clients.

Abby’s personal interest in mental healthcare stems from a desire to nurture open attitudes towards mental wellbeing. An advocate of self-care, Abby endeavours to bring her enthusiasm to each of her client and colleague interactions.

Andreea works within our client administration team at The Soke in Chelsea, providing seamless support for our clients and our practitioners. She brings with her expertise as visitor experience team leader at the Natural History Museum, and as a teaching assistant at St Andrew the Apostle Greek Orthodox School where she improved the educational experience of numerous children with learning difficulties.

While studying for her BA in History at King’s College London, Andreea developed strong communication and networking skills. She is an advocate for mental healthcare, believing that it deserves better attention. At the same time, Andreea is passionate about delivering the best client experience possible.

Lucinda has worked across marketing communications and project management within corporate organisations, the arts, media and charity.

She brings to The Soke her excellence in writing and editing, her keen eye for detail and her capacity to communicate The Soke’s message with a warm and clear tone intended for a large and varied audience.